Q&A with Aon's Lori Goltermann: Technology, Data and the Future of Industry

Lori Goltermann
Lori Goltermann serves as the Chief Executive Officer of Aon’s U.S. Commercial Risk Solutions, Health Solutions. Since joining Aon in 1993, Goltermann has spent decades growing and shaping the U.S. operations to position Aon as a leading professional services firm. Most recently, she served as Executive Vice President for the firm’s U.S. Health and Benefits practice. In 2016, Goltermann was named one of Business Insurance’s Women to Watch and in 2018, was named one of Insurance Business America’s Hot 100 influencers in the insurance industry.

For all the year’s headlines about hurricanes, wildfires, Brexit, and the redrawing of global trade agreements, organizations are managing through the volatility to best capitalize on opportunities. Last year also saw record global mergers and acquisitions activity, and more than $75 billion is expected to be raised through stock market listings in the U.S. alone – and 2019 is predicted to be even bigger.

Lori Goltermann, Chief Executive Officer Commercial Risk Solutions, Health Solutions, Aon, shares her perspective on industry shifts driven by technology. 





How is technology reshaping traditional industries?

If we look at the top stock indexes today, data-driven technology firms dominate the top 10 of the S&P 500.  Broadly speaking, we’re seeing intangible assets such as intellectual property, data, patents, and even brand, replace more tangible ones as the major source of corporate value.

While they might not be considered “tech” companies per se, traditional industries such as manufacturing, automotive, and even construction, are going through digital transformation – all accelerated by the rapid pace of tech.  Whether technology will move them in a different direction or propel their growth, there’s disruption with new models constantly emerging.

What trends are on the horizon based on the tech-propelled shift?

There is a gap in how companies are valuing – and protecting – tangible assets such as property and equipment compared to intangible ones. For example, companies devoted four times as much budget to insuring physical assets versus intangible ones.  But the intangible ones are perhaps, more valuable as close to $20 trillion of the S&P 500’s market cap is represented by intangible assets.  Across industries, the value and protection gap, will be something to consider.

In addition to how we’re valuing and protecting these data-based assets, there’s also opportunity in the data itself to help propel decision-making. Understanding historical patterns, having a view into what’s possible – or even probable – helps make data real. As digital transformation continues across more traditional sectors, more data will generate analytical insights that can move companies into real-time decision-making. Whether to mitigate or manage through a risk – or capitalize on an opportunity – these insights can lead to competitive advantage.