Due to the coronavirus (COVID-19) pandemic, this has been an unprecedented year of physical and mental challenges, with employee wellbeing becoming a critical priority for business leaders.

Many organizations have spent the last year working to support the mental health and holistic wellness of their employees, and nearly 89 percent of companies plan to enhance their wellbeing program in the future.

In the new 2020 Aon Impact Report, Aon details its approach to supporting all aspects of health and wellbeing for colleagues, and how it aims to support clients as they evolve their own programs.

Supporting employees

As 2020 progressed, it quickly became clear that Aon colleagues would be working remotely and facing unprecedented challenges for months. Many had intense pressures with supporting children, family and friends—all while keeping up with meetings, deadlines and deliverables at work.

To assist colleagues, Aon developed a home-working policy and best practices. For the immediate and evolving needs of colleagues, the firm identified benefits and resources to be modified or developed:

  • Expanded Time Off: Additional days off provided for those in the United States who contracted the virus, and those needing to care for a family member with the virus. Similar expanded and additional benefits were made available in other geographies based on local conditions and practices.
  • Mental Health Days: Supplemental time to allow colleagues an opportunity for a mental health break to reconnect with themselves and their families.
  • Working Parents Guide: Guide with tips and resources to help working parents find solutions for managing work-life integration while navigating the demands of virtual schooling.
  • Additional Resources: Job-protected pandemic leave, easier access to 401k funds for immediate needs, and tutoring discount program and expanded support for back-up childcare were all added.
  • Well One App: Tool to help colleagues balance their emotional, physical, lifestyle and financial wellbeing. Available to over 49,000 colleagues globally, the app allows colleagues to chart their overall wellbeing by tracking fitness activity and sleep, benefit from personalized online coaching, set goals, participate in challenges, read expert articles and interact socially.

Client needs

At the same time as helping internal colleagues, Aon guided clients around how best to support their employees during this time of uncertainty. Using its own experiences, and client insights, Aon developed an entire roster of tools to help. A few examples include:

  • Employee Benefits Resources site that offers constantly updated information on both traditional benefit products and the latest, most innovative, approaches to benefits. Information is designed to help clients support their people on topics ranging from managing absenteeism and how to create a more agile workplace, to effective communications and how health and wellbeing benefits can provide additional support to employees.
  • The Well One app was piloted at Aon for its own colleagues and, given its success, the app was scaled as an offering to clients. In addition to getting instant access to data-driven insights on employee population and benchmarking, clients can help create positive change and provide a supportive culture for employees.
  • Mental Health First Aid (MHFA) program with mindfulness workshops, resilience workshops and Mental Health Awareness training for people leaders. The course designed for clients is relevant to individuals across different roles, managerial levels, company sizes and industries. The approach helps employers implement a sound structure for MHFA in the workplace.

By focusing on mental health and total wellbeing, clients can better support their employees during the pandemic and beyond.

Read more about Aon’s approach to supporting mental health and wellbeing in the 2020 Aon Impact Report.